Patrons  Staff 

  • Search Catalog
BCCLS

76 Public Libraries in NJ's Bergen, Essex, Hudson, and Passaic Counties

 

Mouse over any of the options above to learn more.

Mouse over any of the options above to learn more.

Join the Conversation

Cobalt
News from the BCCLS office

BCCLS Adults
Everything relevant to adult services

BCCLS Events
Learn about events in BCCLS libraries

BCCLS Shelf
Discuss collection development

BCCLS Youth
Everything relevant to youth services

cHQ Chat
Discuss collectionHQ tips, tricks, etc.

Circ Desks
Everything relevant to circulation

Giveaways
Find a home for giveaway items.

Job Share
Job opportunities to share with the public.

Polaris Share
Discuss Polaris tips, tricks, etc.

Surveys
Share your questions with BCCLS

Technical Services
Discuss SkyRiver submissions, linking, processing, etc.

Support

If your library's network is down, please follow the "Network Outages/Circulation Down" instructions. Otherwise, fill out the Support Form below to submit a ticket.

Network Outages/Circulation Down

View Network Status

Check your library's network status by using the Check Network Status button.

If your library has no Internet OR all of your library's circulation computers are down, call the BCCLS Office:

  1. Monday - Friday: 201-489-1904 (press option 4)
  2. After Hours: 201-489-1904 (choose option 4 for cell phone coverage)
  3. If no one answers either of the above refer to: Staff Contacts and Downtime Procedures.

Support Form Help

Which category should I use?

4-Month Bill

Report an overdue 4-month bill to the patron's home library

Bookmarks, Brochures, etc.

Request a batch of bookmarks, brochures, etc. be sent to your library

Circulation/Polaris

Questions about Polaris and circulation support (checking out, renewing, etc.)

collectionHQ

Questions about collectionHQ reporting, etc.

Database Error

Report a cataloging mistake (wrong author, title misspelled, missing ISBN, etc.)

eBCCLS

Questions about streaming/downloadable content (missing holds, errors, etc.)

Email (Staff)

Report a problem or request to change, add, or remove a BCCLS email address

Equipment (Hardware/Software)

Order new equipment or report a problem with existing equipment (computers, networking, etc.)

Linking/SkyRiver

Questions about adding or managing your library's items

Mislink Alert

Report a mislinked item to the item-owning library

Patron Barcode Change

Report a barcode change if a patron's home library has changed or if a patron downloads eBooks/eAudiobooks

Patron Email (Bad/Bounced)

Request a patron's email address to be reinstated after it has bounced and been removed from Polaris

Reports

Questions or requests on reports or Simply Reports

Web Site/Catalog

Report errors or ask questions about the web site or online catalog (PAC)

Other

Any questions or requests that do not fall in the categories above

Support Form

Complete the form below to contact BCCLS Support. Please provide as much information as possible.

Items marked with an asterisk* are required.

*Problem Type:

*Your Library:

Patron Barcode:

Item Barcode:

*Billed Library:

*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Requested Materials:




Comments:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Patron's Email Address:

*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Subject: *Describe the issue in 10 words or less

Example Item Barcode:

Example Patron Barcode:

*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

Phone Number: *Include your extension, if applicable

*Subject: *Describe the issue in 10 words or less

Tool/Report:

*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Bib Record Control #:

ISBN/UPC:

*Title:

Author:

*Describe the error:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Subject: *Describe the issue in 10 words or less

*Patron Barcode:

*Platform:

*Material Type:

Title:

*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Issue:   

*Are you a library Director or Assistant Director?
  

*Request Type:


*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Phone Number: *Include your extension, if applicable

*Issue:

*Describe the request or issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

Phone Number: *Include your extension, if applicable

SkyRiver #: *Include your extension, if applicable

*Describe the issue in detail:

*Your Library:

*Mislinked Item's Barcode:

*Mislinked Item's Title:

*Mislinked Item's Library:

Disc/Volume:

*Is this item linked in violation of BCCLS policy? For instance, is the item linked individually when it should be part of a larger set (i.e., TV series, CD set, etc.)?
  

*Description of Error:

*Patron's Name:

*Patron's New Barcode:

*Patron's Previous Barcode:

*Does the patron have any eBooks or eAudiobooks on hold or checked out from eBCCLS?
  

*Patron's Email Address:

Comments:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

*Report Type:   

*Report Name:

*Describe the issue or request in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

Specific Page/URL:

*Describe the issue in detail:

*Library:

*Your Name:

*Your Email Address: *BCCLS email addresses preferred

Phone Number: *Include your extension, if applicable

*Subject: *Describe the issue in 10 words or less

Machine: *See the sticker on the front of the PC

*Describe the issue in detail: